Can I hire a transporter to pick up my goods or send someone on my behalf?

Yes, you can arrange for a transporter or another representative to pick up your goods. Simply provide them with your collection document or QR code, as these are required for verification at the pick-up location. You do not need to notify us in advance of your absence, but please remember that you are responsible for ensuring that your goods are collected correctly.

Important Note: When working with third-party transporters, please ensure they are prepared to load the goods themselves. This may include handling items on upper floors or disassembling machinery if necessary.