What should I do if my payment fails?

If your payment fails, follow these steps:

1. Try an alternative payment method.

   • If you attempted to pay via Bancontact or iDEAL (only available for Belgian and Dutch bank accounts),
     → try using a manual bank transfer instead.
     You’ll find the necessary bank details in your MY AUCTIM overview under the relevant invoice.

2. Consider using a different bank account.

   • Switching to another account or banking app may resolve the issue.

3. Still having trouble?
   → Please contact our customer support team as soon as possible. We’re here to help.

Auctim processes thousands of payments daily, and issues are extremely rare, but we’re ready to assist if needed.