What should I do if my payment fails?

If your payment fails, try using another bank account listed on the invoice. If the issue persists, please contact customer support as soon as possible for further assistance. Rest assured, we handle thousands of payments daily, and issues are very rare, but we are here to help if needed.

For all payments, please note:

• If you have already made the payment and still receive a payment reminder message via email, please note that this is an automated message, and it’s likely that the payment is still being processed. Once processed you will receive further instructions via mail.
• Make sure your payment is made in its entirety. Partial payments are not accepted, and the full sum should come from one transfer.
• No use in calling to verify a payment—our automated systems check the payment status constantly.
• Payments typically take 1-2 business days to process, depending on your bank.
• Make sure to use the correct payment reference provided in your invoice to avoid delays.
• If your payment is still pending on the collection date of the purchased goods, contact customer support with your payment confirmation / proof of payment