Are Auctim payments safe and secure?

Yes. All payment methods offered by Auctim are safe and secure:

• Bancontact and iDEAL payments are processed through Stripe, a globally trusted and secure third-party payment provider.

• Bank transfers are made directly via your own bank, outside of Stripe, and are equally secure thanks to your bank’s protections.

Auctim processes hundreds of thousands of payments every year without issues.

For all payments, please note:

• Already paid, but received a reminder by email?
  → Don’t worry: this is an automated message. Your payment is likely still being processed. You’ll receive further instructions once it’s confirmed.

• Make sure your payment is complete.
  → Partial payments are not accepted. The full amount must be paid in one transaction.

• Always use the structured payment reference provided in your invoice to avoid delays.

• Do not call us to verify your payment.
  → Our systems automatically track and update your payment status.

• Bank transfers usually take 1–2 business days to process, depending on your bank.
  Payments via Bancontact and iDEAL are registered instantly.

• Picking up your goods but payment isn’t registered yet?
  → Pay in time to avoid issues. In some cases, a payment confirmation may suffice—please contact the auction organizer to confirm.